At ACRO Refrigeration, we understand that your refrigeration systems are vital to your business operations. From preserving perishable goods to maintaining comfort in retail environments, a refrigeration failure can cause significant disruption and financial loss. That’s why we’ve developed a clear, structured process to prioritize customer assistance, ensuring urgent breakdowns are addressed promptly and our service plan clients receive the exceptional support they deserve.
In refrigeration, every minute counts. Equipment failures can compromise food safety, disrupt service, and lead to expensive downtime. Our goal is to provide fast, efficient service to help you maintain business continuity and peace of mind.
Every customer call is assessed based on the urgency of the issue:
Urgent Breakdowns: Complete system failures or critical malfunctions—especially during business hours—are given top priority. These calls trigger immediate dispatch of a technician.
Moderate Issues: Situations that impact performance but don’t fully disable the system are addressed promptly based on availability and customer needs.
Clients enrolled in our preventative maintenance service plans enjoy priority support, including:
Dedicated Expert Support
Faster Response Times
Proactive Maintenance Checks
We value their commitment to system reliability and reward it with accelerated service and ongoing attention.
Our trained customer service team ensures your call is handled swiftly and accurately:
Relevant Information Collected Up Front
Clear Communication of Timelines and Requirements
Prepared Technicians with Preliminary Insights Before Arrival
Transparency is key—we’ll let you know what to expect every step of the way.
We don’t just fix systems—we refine our service. After every job, we invite feedback to ensure we’re meeting expectations and continuously improving our response process.
Regular Team Training
Process Adjustments Based on Client Insights
At ACRO Refrigeration, our prioritization system ensures that your call for help gets the response it deserves—fast, professional, and effective. Whether you're dealing with a sudden breakdown or are a valued service plan member, you can count on us for reliable, responsive support.
Need urgent help or want to explore our service plans?
📞 Call 1300 227 600
📧 Email workshop@acrorefrigeration.com.au
We’re here to keep your business cool, efficient, and running smoothly—every time.