Ensuring Excellence at ACRO Refrigeration
At ACRO Refrigeration, we’re proud to deliver reliable, high-quality refrigeration services across Queensland. Our dedication to professionalism, attention to detail, and customer-first mindset ensures that every job meets the highest standards. To deliver consistent results, we follow a structured service delivery process—refined through experience and focused on client satisfaction.
Here’s what you can expect when you partner with ACRO:
Every successful project starts with understanding your unique needs. During the consultation:
We learn about your business operations, refrigeration challenges, and goals.
We listen carefully and ask the right questions to ensure we fully understand your requirements.
This open dialogue helps us tailor our solutions to your specific circumstances from the very beginning.
Following the consultation, our qualified technicians carry out a detailed assessment of your existing refrigeration systems. This includes:
Inspecting equipment condition and layout
Evaluating energy efficiency and compliance
Identifying areas of risk or underperformance
Our goal is to uncover opportunities for improvement or long-term savings.
Based on the assessment, we present a tailored proposal with:
A clearly defined scope of work
Equipment recommendations (if needed)
Transparent pricing and timelines
We ensure you're informed and comfortable before any work begins. No surprises—just clarity and collaboration.
Once the proposal is approved:
We formalise the agreement and schedule the work at a time that suits you
We prepare all necessary tools, parts, and personnel to ensure smooth delivery
Our goal is to minimise disruption to your daily operations while staying punctual and organised.
Our experienced team gets to work, completing the project with:
Technical precision
Clean, safe, and efficient work practices
Respect for your site, staff, and operations
Whether we’re installing new systems, conducting repairs, or performing maintenance, our lifetime workmanship guarantee gives you peace of mind.
After completing the work, we don’t just walk away. We thoroughly test and verify:
Temperature settings and system performance
Electrical and mechanical component function
Compliance with safety and operational standards
We only sign off when everything performs as expected—and you’re satisfied.
Empowering our clients is part of our service. After installation or maintenance, we:
Provide on-site training for your team
Share best practices for system care and efficiency
Offer practical advice on troubleshooting and maintenance
Knowledge is power, and we’re here to make sure you feel confident in using your refrigeration equipment.
Our commitment doesn’t end after the job is done. We provide:
Scheduled maintenance plans tailored to your system and business type
Periodic follow-ups to assess performance and catch issues early
24/7 emergency support when you need it most
This long-term approach helps maximise uptime, extend equipment lifespan, and reduce unplanned costs.
At ACRO Refrigeration, service excellence is more than just a promise—it’s a process. From consultation to aftercare, we’re with you every step of the way. Our structured service delivery ensures reliable results, better performance, and long-term satisfaction for your business.
Ready to experience service the ACRO way?
📞 Call us: 1300 227 600
📧 Email: workshop@acrorefrigeration.com.au
🌐 Visit: www.acrorefrigeration.com.au
Let’s work together to keep your refrigeration systems running at peak performance.