At ACRO Refrigeration, we believe that the quality of our service is only as strong as the people who deliver it. That’s why we’ve made technician training and professional development the core of our business philosophy.
As a trusted provider of commercial refrigeration solutions across Brisbane, Gold Coast, Sunshine Coast, and regional Queensland, we know our clients depend on us for not just products—but precision, reliability, and expert support. It all starts with our team.
The refrigeration industry evolves quickly. New technologies, energy standards, and diagnostic tools are constantly emerging. Our technicians receive ongoing training to stay ahead of the curve, ensuring they’re equipped to work with both legacy systems and the latest in smart cooling technologies.
Refrigeration and HVAC systems involve complex electrical components, refrigerants, and heavy-duty machinery. Every technician is trained to follow industry safety protocols, handle hazardous materials responsibly, and operate in compliance with ARCtick licensing and OH&S regulations.
When our technicians arrive on site, they represent more than just ACRO—they represent confidence. Our training programs include customer service, communication, and professionalism, helping our team build rapport and trust with every client interaction.
We don’t just train for today—we train for the future. Here’s how we build the best team in the business:
All new technicians begin with an in-depth orientation, covering ACRO’s service standards, values, and operational procedures. This creates consistency across our entire team from day one.
Our technicians receive extensive training in:
System diagnostics and fault finding
Commercial fridge and cold room installations
Energy efficiency practices
Preventative maintenance techniques
Smart refrigeration and remote monitoring technologies
This includes both classroom instruction and real-world simulations.
Learning doesn’t stop after onboarding. We support continuous improvement through:
Manufacturer-specific training
Certifications and licensing (including refrigerant handling)
Industry seminars and technical workshops
This ensures our technicians are always up to date with Australian standards and global trends.
Safety isn’t just a box to check—it’s a mindset. All team members are trained in:
Refrigerant safety and leak response
Electrical systems and lockout procedures
PPE, site hazard awareness, and emergency protocols
Exceptional service isn’t just about technical ability—it’s about clear communication and problem-solving. Our team receives ongoing development in:
Customer service etiquette
Job reporting and documentation
Managing onsite relationships with clients and stakeholders
ACRO’s technicians bring diverse skills tailored to sectors such as:
Hospitality and food service
Healthcare and aged care
Cold storage and logistics
Retail and supermarkets
We encourage each technician to develop their own area of specialization, whether that’s energy-efficient design, rapid-response service, or complex system diagnostics.
At the end of the day, we’re only as good as the service we deliver. By continuously investing in our team, ACRO ensures our clients receive:
Expert support on every call
Reliable performance on every visit
Innovative solutions that solve today’s and tomorrow’s refrigeration challenges
When you choose ACRO Refrigeration, you’re not just getting a technician—you’re getting a certified refrigeration expert backed by a culture of excellence.
Need reliable commercial refrigeration service from trained professionals?
Contact ACRO Refrigeration to learn how our highly trained technicians can support your business.
📞 1300 227 600
📧 workshop@acrorefrigeration.com.au
🌐 Or request a consultation online